Frequently Asked Questions
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Emtos Marketplace offers a wide range of long shelf-life food items, including dehydrated fruits, vegetables, and fish, as well as repackaged staples like rice, beans, garri, etc. We also feature seasonal items, so you can enjoy fresh produce all year round, in a convenient, preserved form.
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All our products are naturally dehydrated using state-of-the-art techniques to retain maximum flavor and nutritional value. This process extends the shelf life of fresh produce without the need for preservatives or artificial additives.
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Placing an order is easy! Browse through our product categories, add items to your cart, and proceed to checkout. You can choose your preferred payment method, and we’ll deliver your order straight to your doorstep.
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Delivery times vary depending on your location. Typically, orders are delivered within 3–5 business days. We’ll keep you updated throughout the delivery process, and you can track your order online.
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Yes, we accept returns and exchanges for products that are damaged or defective upon delivery. Please contact our customer service team within 7 days of receiving your order, and we’ll guide you through the process.
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Due to the perishable nature of food products, we cannot accept returns for items that have been opened or used. However, if you receive a product that is damaged, defective, or incorrect, please contact our customer service team within 48 hours of delivery. We will gladly offer a replacement or refund for items that meet our return criteria.
To ensure customer satisfaction, we carefully package all orders to maintain product quality during transit. If you encounter any issues, please provide clear photos and details of the problem, and our team will work quickly to resolve it.
Your satisfaction is important to us, and we aim to ensure that you always receive the best quality from Emtos Marketplace!
This approach minimizes risks for the company while still offering customers a fair resolution process for legitimate issues.
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Absolutely! At Emtos Marketplace, we prioritize natural and healthy food. Our dehydrated foods and staples are free from preservatives, additives, or artificial flavoring. We ensure that all products maintain their original taste and nutritional content
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Yes, we offer bulk purchasing and wholesale options for businesses, schools, and other organizations. Please contact our sales team at sales@emtosmarket.com for more details and pricing.
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We welcome local farmers, food processors, and producers to join our platform. Simply click on the ‘Become a Vendor’ link, fill out the registration form, and our team will review your application. Once approved, you can start selling your products to our customers.
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Yes, you can track your order through our website. After placing an order, you’ll receive a tracking link via email, which will allow you to monitor the status of your delivery in real-time.
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We accept multiple payment methods, including credit/debit cards, bank transfers, and mobile payments (USSD or mobile banking apps). All transactions are secure and protected.
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You can reach our customer support team by emailing support@emtosmarket.com or calling our hotline at +2348166216068. We’re available Monday to Saturday from 8 AM to 6 PM to assist you with any inquiries.
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Emtos Marketplace is committed to creating a sustainable food system by reducing food waste, empowering local farmers, and offering nutritious, affordable food options. You can read more about our mission on the ‘About Us’ page and follow our blog for regular updates and tips on food preservation and sustainability.